1. Introduction & Overview
Lyndan Limited ("we", "us", or "our") is committed to protecting the privacy of our clients, website visitors, and users of our applications. This Privacy Policy details our practices concerning the collection, storage, use, and disclosure of personal information in connection with our website, Consultation Services, the Compliance system (app), and the Sentry system (app).
By accessing our website, engaging our services, or using our applications, you acknowledge the terms of this Privacy Policy.
2. Information We Collect
We collect personal information that you provide to us directly, as well as information generated through your use of our platforms. This includes:
- Contact Details: Your name, business name, physical address, email address, and phone number when you fill out contact forms or sign up for services.
- Sentry system (app) Sign-in Data: Contractor and visitor details, including name, phone number, company name, sign-in/sign-out times, and health and safety induction responses when logging into the Sentry system on site.
- Compliance system (app) Logs: Inspector names, certifications (such as IQP numbers), email addresses, digital signatures, and inspection logs associated with building compliance processes.
- Technical Information: IP address, browser type, device details, and operating system collected automatically through cookies and logging tools when accessing our web interfaces.
3. How We Use Information
We collect and use your personal information for purposes related to our business operations, including to:
- Provide, manage, and optimize our Consultation Services, Compliance system (app), and Sentry system (app).
- Facilitate secure building entry logging and reporting for building managers and body corporates utilizing the Sentry system.
- Maintain accurate digital logbooks and document compliance audits under standard New Zealand building regulations.
- Communicate with you regarding service updates, invoicing, support queries, and operational notices.
- Improve our software interfaces, diagnose technical issues, and ensure platform security.
5. Data Security & Storage
We take reasonable administrative, technical, and physical security measures to protect your personal information against loss, unauthorized access, modification, or disclosure.
Our databases are hosted on secure, industry-standard cloud servers. While we implement encryption and security protocols (such as HTTPS), no online data transmission can be guaranteed as 100% secure. You are responsible for keeping your login credentials confidential.
6. Data Retention
We will retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, reporting, or regulatory compliance requirements.
Under building compliance regulations in New Zealand, certain building inspection logs and compliance documents must be kept for minimum statutory periods, which we will observe.
7. Your Rights & Access
Under the New Zealand Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you.
- Request that we correct any incorrect or outdated personal details.
- Request the deletion of your personal data, subject to any statutory retention requirements that we must comply with under NZ law.
To exercise these rights, please contact our Privacy Officer at office@lyndan.co.nz. We will respond to your request within 20 working days, in accordance with the Privacy Act.
9. Changes to Policy
We may update this Privacy Policy from time to time to reflect shifts in technology, business practices, or New Zealand privacy legislation. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, comments, or complaints regarding how we manage your personal information, please contact us at: